Help Center

Enter your mobile number. We send a one-time code to that number on WhatsApp. Type the code, choose a name, confirm you are 18 or older and accept the Terms — that's it. You can do this in the app or right here on the website (Sign up); the same number signs in to both.

Adults only — you must be 18 or older. One account per person, with your own phone number.

Joining, browsing and chatting are free. Voice and video calls and gifts use coins, which you buy in packs. The price of a call is shown before you call.

Every member gets a public ID like DM000123, shown on your Profile. Share your DM code instead of your phone number — your number is never shown to anyone.

Coins are DostMasti's in-app currency for voice calls, video calls and gifts. They have no cash value and cannot be transferred or exchanged for money.

In the app, open your wallet (the coin balance at the top) and pick a pack. You pay through Google Play in the Play Store app, or through our secure payment page (UPI, cards, net banking). Coins land in your wallet as soon as the payment succeeds.

Don't worry — the app checks the payment with the payment provider again when you come back, and adds the coins the moment it is confirmed. If a payment truly failed, the provider refunds it automatically, usually within 5–7 working days. Still stuck? Write to us with the payment reference — see our Refund Policy.

In the app: Profile → Coin history. On the website: sign in and open My Account.

Calls are charged per started minute at the rate shown on the host's profile before you call (video and voice have their own rates). Ringing is free — billing starts only when the call connects.

The app keeps an eye on your balance. Just before you would go into a minute you cannot pay for, the call ends by itself — you are never charged more than you have.

No. Calls connect phone to phone and are never recorded. Nobody on our team can watch or listen to a call.

Check that the app has camera and microphone permission and that you have a stable internet connection (Wi-Fi or 4G/5G). A host who is busy or offline cannot be called — try someone who shows Online.

Tap the gift button in a chat or during a call and pick a gift. Each gift shows its price in coins. The person you send it to receives diamonds.

No — once a gift is sent, the coins are spent. Please check before you tap.

Hosts are members who take calls and earn from them. Every host passes an ID and selfie check before anyone can call them, and only verified, active hosts are listed in the app.

In the app, open Profile and apply to become a host. Fill in your details, upload your ID and a selfie, and add your payout details (UPI or bank). Our team reviews every application.

Diamonds are a host's earnings from calls and gifts. 4 diamonds = ₹1. You can withdraw them as money, or convert them into coins (10 diamonds → 3 coins).

Once your diamonds reach the minimum shown in the app, request a withdrawal from the Diamonds screen. Our team approves it and pays it to your UPI ID or bank account, with a payment reference (UTR) you can see in the app. One withdrawal can be open at a time.

Never. Other members see only your name, photo, bio, level and DM code.

Open their profile, chat or call, tap the ⋮ menu and choose Report or Block. A block is instant and works both ways. Our team reviews every report — see Report a Problem.

Don't share it, and report them. Asking for money or contact details outside the app is against our Community Guidelines.

Report them with the reason Appears under 18. These reports are reviewed first. Read our Child Safety Standards.

Make sure WhatsApp is installed and working on that number, and check the number for typos. If you asked for several codes, wait a few minutes before trying again.

In the app: Profile → Account. Your phone number is your login and cannot be changed — sign up with the new number instead.

In the app: Profile → Delete account. Or on the web: dostmasti.com/delete-account. Coins and diamonds left in your wallet are lost when you delete.