- Coins are digital items credited to your wallet the moment a payment succeeds, and they are non-refundable once credited.
- Failed or cancelled payments: if money left your account but no coins arrived, the payment is refunded automatically by the payment provider, usually within 5–7 working days. If it is not, write to dostmastiofficial@gmail.com with the payment reference and we will sort it out.
- Charged twice or wrong amount: write to dostmastiofficial@gmail.com with the payment reference — a verified duplicate charge is refunded in full.
- Purchases made in the Google Play Store app are also covered by Google Play's refund policies — you can request a refund from Google within 48 hours at support.google.com/googleplay.
- Coins spent on calls and gifts, and coins on an account closed for breaking our Terms, are not refunded.
- Coins and diamonds left in a wallet when you delete your account are lost and cannot be refunded.
What to include when you write
- The mobile number of your DostMasti account (or your DM code from the Profile screen).
- The payment reference / UTR, the amount and the date.
- A screenshot of the payment, if you have one.
